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What our clients say about us
Our customers tell us that one of the many things they appreciate about PSU's service is that we always deliver on our promises. But don't just take our word for it - you will find a selection of some of the recent feedback we have received here.
"Quick to respond and quick to resolve - excellent."
Dominic Parker, Dawley Services
16/12/11
"Excellent again."
Will Tysterman, ICM Gerson
14/12/11
"Perfect! couldn't ask for more!"
Matthew Frost, Ringway Jacobs Ltd
12/12/11
"Having recently joined Priva - during my first few days I found PSU, especially Trevor, extremely helpful."
Ali Starrett, Priva Building Intelligence Ltd
05/12/11
"PSU's service is always impeccable and the staff are always extremely helpful. Also very polite when I ask stupid questions. Excellent all round."
Peter Meachem, Moneybarn
28/11/11
"Very very speedy."
Paul Barr, Bibendum Wine Ltd
25/11/11
"Great service and the problem was resolved with minimal fuss."
Wayne Baron, Oriel Holdings Ltd
24/11/11
"Email requests dealt with quickly, 'phone requests dealt with quickly, site visits completed on time, same as always. Keep up the good work!"
Martin Potts, Taylor & Emmet Solicitors
21/11/11
"Peter was very helpful and informative. He also kept us updated at every stage. Very impressed with the level service received."
Caroline Martin, Matki Plc
8/11/11
"Thank you. Great service as ever."
Nayab Khan, Partnership
28/10/11
"As always the PSU guys resolved my technical request super quickly (called back and resolved in less than 5 mins) and professionally. Thanks!"
Paul Payne, Masa International
24/10/11
"Very prompt and efficient service - thank you!"
Melissa Hughes, Haslams Estate Agents
14/10/11
"PSU are fantastic and always extremely helpful."
Fennel Simpson, First Security (Guards) Ltd
11/10/11
"Ken Panter was extremely helpful. I am pleased with the resolve time and the customer service I received was excellent!"
Danielle Henderson, Meridian Business Support
10/10/11
"Peter Shing provides excellent customer service. He has helped resolve our issues quickly, efficiently and is a real asset to PSU! - Thanks Peter!"
Maroulla Gibbs, Carshalton College
7/10/11
"Excellent again, thanks Trevor."
Matt Brain, The Norville Group Ltd
5/10/11
"Very fast response and resolution. It's a weight off my mind to know I can rely on PSU to resolve the issues given to them."
James Sullivan, Gloucestershire Hospitals NHS Foundation Trust
27/9/11
"I had Scott from PSU work on our issue. He was incredibly helpful and patient, one of the best instances of customer / technical support I have ever had!"
Sam Harris, Tower Leasing Ltd
22/9/11
"Thank you for sending the engineer in today! He was great!"
Daniela Latham, KMS Office Management
22/9/11
"Jason was speedy, efficient and explained the problem, telling me how to resolve it next time in a very simple manner without confusing or further complicating matters. Thank you!"
Charlotte Dawe, Meridian Business Support
16/9/11
"Quick service as usual."
Chris Mayhew, JSP Ltd
12/9/11
"Your engineer has been extremely responsive and has great customer service skills!"
Maroulla Gibbs, Carshalton College
7/9/11
"Once again, as soon as the issue was discovered, PSU wasted no time in resolving the problem."
Mark Carey, Judge & Priestley Solicitors
5/9/11
"As usual, the service was spot on!"
Martin Potts, Taylor and Emmet Solicitors
26/8/11
"Abi is brilliant and always helps me out."
Sue Carson, Meridian Business Support Ltd
25/8/11
"Great service, 5 star, very quick, very efficient and the engineer got back in contact with me an hour later to make sure everything was still okay."
Sam Harris, Tower Leasing Ltd
23/8/11
"The technician was (as always) willing to go the extra mile to ensure the customer enquiries were all resolved. He really is an excellent asset to your company."
Wayne Baron, Oriel Holdings Ltd
23/8/11
"Always a friendly call centre, friendly technicians. What else can we ask for? Thanks again, guys."
Antony Newman, Gloucestershire Hospitals NHS Foundation Trust
17/8/11
"Great job - thanks again."
James Sergeant, Cresta World Travel
10/8/11
"I have been more than impressed with PSU as a company since I first started to work with them 18 months ago, for their support and their professional guidance. If I knew a company were in need of a telecommunication specialist I would have no hesitation in recommending PSU."
Mark Carey, Judge and Priestley
29/7/11
"No issues, all good. The engineer handled the call very well and this was dealt with by your company quickly. Follow up call duly noted and I think a good service."
Steve Norman, Cotswold Mounts
28/7/11
"Just wanted to drop you a quick email to say thank you for all your help with the relocation of our lines. You provided an exceptional level of service and it is very much appreciated."
Michael Dawson, Clearwater Hampers
18/7/11
"It's very rare when you actually get 'first class' support, but PSU have been brilliant so far. [Your engineer] has resolved several issues that I was going to call PSU about before I had chance to pick up the phone. If this is what the future holds, then we are in very safe hands!"
Sam Elliot, Coba International
14/7/11
"Prompt excellent service as always :)"
Amanda Hendry, Hazell Carr
13/7/11
"PSU always manage to sort out my issue very quickly so it is not affecting my work too much. Thank you!"
Sian Ford, Meridian Business Support
5/7/11
"As always the problem was dealt with straight away with great communication whilst it was being sorted."
Beverley Paige, Seeability
30/6/11
"Another speedy result from PSU, Andrew kept me fully updated, and had engineers onsite very quickly, will be glad when the last few lines are moved from BT to PSU."
Paul Burton, BA Bush & Son Ltd
24/6/11
"As usual, Steve gave me the help and information to quickly get the problem solved."
Martin Potts, Taylor & Emmet Solicitors
24/6/11
"All good. Thanks!"
Simon Wilson, University of Surrey
9/6/11
"Really good response, explained things well and got me going on the new software. Thank you"
Peter Meachem, Moneybarn
6/6/11
"Information and advice excellent - engineer really helpful. Thanks."
Caroline Martin, Matki Plc
24/5/11
"... he was very helpful. He even called back half an hour later to make sure our phone system was still up and running."
Sam Harris, Tower Leasing Ltd
23/5/11
"Prompt response and resolution."
Matthew Rudd, Jackson Lift Services Ltd
16/5/11
"I received all the information I needed in a very clear, understandable way. I now have better comprehension of our telecoms system and feel more confident to have my queries dealt with in future."
Liz Stella, Eskandar
13/5/11
"... the issue was repaired within minutes."
Mickey Kenny, Ringway Infrastructure Services Ltd
11/5/11
"1
st
class."
A J Taylor, University of Surrey
20/4/11
"As well as a professional, efficient service, there is always a friendly voice at the end of the phone."
Mairi Connelly, Meridian Business Support
8/4/11
"My first experience of dealing with PSU - the fault was sorted quickly and efficiently and I was kept up to date at all times. Thank you."
Wendy Blackman, The British Canoe Union
8/4/11
"Sorry to go nearly full stars but I couldn't find fault...which is probably good news :) Many thanks."
Steve Fuller, Fuller Leasing
6/4/11
"Top notch service from Scott - very helpful always let me know what was going on and followed up to make sure all was well the next day. Service couldn't have been better."
Richard Hickman, Wightman & Parrish
29/3/11
"I would be more than happy to sing PSU's praises to other companies."
Paul Mattingley, Best Water Technology UK
16/3/11
"Excellent decision moving to your company from the previous. I am very pleased with the service."
Tom Griffiths, European Independent Purchasing Company
7/3/11
"Even though Steve was not working that day, he went out of his way to resolve the issue. I always get good customer service from all of the team there. Keep up the good work."
Richard Perryman, Purepromoter Ltd
31/1/11
"Fantastic prompt and efficient service (as always!). Fault dealt with immediately and engineer called several times to explain what was happening."
Karen Courts, Merthyr Tydfil Housing
18/1/11
"We have been using PSU for some time now and the support they offer is excellent. I am not very technically minded and therefore don't always use the correct terminology but the guys are very patient. We have recently employed a new IT Manager and he too is very impressed with the level of support."
Linda Lees, Judge and Priestley Solicitors LLP
13/1/11
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