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Customer Satisfaction Survey - New Client

Many thanks for visiting this page which should occupy not more than two minutes of your time. PSU Technology Group Limited is committed to improving the level of service we provide to our clients. The survey below is a valuable part of the communication process between our business and our clients and enables us to measure how we are performing in a number of our key business areas. We appreciate that time is precious so as a token gesture we would like to enter you into our monthly draw to win a bottle of premium champagne*.  (If you work for a public body or your inhouse policy precludes entry into draws or competitions, we will happily donate an equivalent cash value to a charity of your choice. If you have no preference we will donate it to Cancer Research UK, our chosen charity.) 

Please take a minute to complete our survey and be entered into the monthly draw

The objective of this survey is to gain an understanding of our perceived position and reputation within the market,
why you chose us and your experience of our services.
 
 Name 
 Company / Organisation 
 E Mail 
 If I win the monthly draw 
 What was your perception of our company before you started to use our services?  
 Why did you select PSU Technology Group Limited? 
 What service/s did we provide you with? 
 How would you rate your level of satisfaction regarding the following: 
 Our Understanding / Response to your business needs? 
 Our Costs / Prices 
 Our Approach 
 Knowledge / Experience 
 Level of Professionalism 
 Meeting your Expectations / Objectives 
 Advice given on Products / Services 
 How we listened to your requirements 
 Our delivery of your Business Objectives / Goals 
 Service provided to you by our staff 
 Turnaround time on work carried out 
 Quality / Timeliness of correspondence received 
 Our Aftersales Service 
 Is there anything that we could have done to improve the service you received from us?  
 What information or advice did you not receive, which you expected to receive, or, with hindsight, would have proved helpful?  
 Would you use our company in the future to provide you with further products/services? 
 How would you describe / recommend our company? 
 What were the best aspects of engaging our services? 
 Any other comments 
 Thank you for taking the time to complete this questionnaire. Please submit your responses by hitting 'Submit' below.  

 

 

* Brand of champagne may differ from brand illustrated.

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