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Your recent appointment with PSU

In order for us to continually improve our service we would appreciate it if you would answer the following questions, which should take no more than one minute of your time. Your response will be entered into our monthly prize draw where you will have the chance of winning £40 in High Street Vouchers, Chocolate Heaven Hamper or a Sparkling Surprise Wine and Truffles basket. If you work for a public body or your in-house policy precludes entry into draws or competitions, we will donate £40 to a charity of your choice or to PSU’s chosen charity Cancer Research.

Complete the following questionnaire to be entered into the monthly draw

 Name 
 Company / Organisation / Public Body 
 Contact e mail address 
 If I win the draw: 
 If applicable, your chosen charity: 
 Was the appointment arranged at: 
 Was the original appointment moved or resheduled? 
 If the appointment was rescheduled, what was the reason? 
 Did our Business Manager arrive on time? 
 If our Business Manager arrived late, what was the reason given? 
 How long did the appointment last? 
 Did you feel that our Business Manager fully understood your requirements? 
 Did they explain the proposal in a clear and understandable way? 
 If unclear, which area? 
 Approximately what date will you be making a decision on this purchase? 
 Has a follow up meeting been arranged? 
 Will you be doing business with us on this occasion? 
 How could we improve our products and/or services to better meet your needs now and in the future? 

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