http://www.psu.co.uk/215/News.aspxPSU Technology Group produce a regular e-cast newsletter for it's clients detailing industry related news and product and service information relating to telephone systems, server and IT support and eBusiness content management solutions.EnglishPSU Technology Group Ltdnews@psu.co.ukWed, 24 May 2006 16:11:40 GMTTelecomXML Iconhttp://www.psu.uk.com/xml.gif14px36pxhttp://www.psu.co.uk/215/News.aspxFeedSpring - http://feedspring.com/Fri, 07 Mar 2008 13:05:43 GMThttp://blogs.law.harvard.edu/tech/rsshttp://www.psu.co.uk/Uploads/News/Winter07/will-it-blend.htmBlendtec have created an inspirational viral marketing campaign. This is just one of the videos demonstrating the power of their products. If you, like us, would like to buy one of these to create that perfect smoothie, we've done the legwork for you. See below for details. Fri, 07 Mar 2008 13:05:23 GMThttp://www.psu.co.uk/Uploads/News/Winter07/waste-disposal.htmEvery year we throw away millions of tonnes of electrical and electronic waste, which is enough to fill the new Wembley Stadium several times over. Gary Sullivan at Citation plc takes a look at the important areas that you should be looking at.Fri, 07 Mar 2008 13:04:49 GMThttp://www.psu.co.uk/Uploads/News/Winter07/dinner-party-trivia.htmEveryone here is addicted to a blog written by someone in the BBC that is dedicated to interesting facts unearthed during the news organisations creative process. It's amazing that someone actually sits down and keeps this blog updated.Fri, 07 Mar 2008 13:03:59 GMThttp://www.psu.co.uk/Uploads/News/Winter07/trevor-riley.htmIT Support is an essential part of any successful organisations annual spend. Luckily, people who contract in PSU for this support enjoy quicker resolutions thanks to dedicated engineers such as Trevor Riley.Fri, 07 Mar 2008 13:03:31 GMThttp://www.psu.co.uk/Uploads/News/Winter07/corporate-manslaughter.htmThe Corporate Manslaughter and Corporate Homicide Act 2007 will come into force on 6 April 2008, across the UK. The Act sets out a new offence for convicting an organisation where a gross failure in the way activities were managed or organised results in a person’s death. Fri, 07 Mar 2008 13:02:33 GMThttp://www.psu.co.uk/Uploads/News/Winter07/intertel-software-versions.htmThere are still a large number of systems in the UK not taking advantage of all the features and facilities released over the last fifteen years. Upgrading can be far cheaper than you think and in many occasions will end up costing nothing thanks to the savings that new technology can take advantage ofFri, 07 Mar 2008 13:01:32 GMThttp://www.psu.co.uk/Uploads/News/Winter07/sales-science-or-black-art.htmIn this issue, Ken Trim, the industries leading sales trainer and people motivator, focusses in on one of the key areas of the sales process that will remind every salesman out there how to maximise their sales pipeline and ultimately win more business.Fri, 07 Mar 2008 13:00:49 GMThttp://www.psu.co.uk/Uploads/News/Winter07/search-engine-optimisation-seo.htmWe've worked hard and invested heavily in ensuring that when people search for IT, telecom and website CMS related keywords and phrases, we appear at the top of the listings. Learn how we did it on our SEO Training Courses.Fri, 07 Mar 2008 13:00:19 GMThttp://www.psu.co.uk/Uploads/News/Winter07/mitel-platinum-dealer.htmPSU have reason to celebrate 2008 following their return from the Mitel Reseller Convention in Orlando, Florida. Having more than doubled their orders of Inter-Tel systems during 2006, the group went on to increase this figure by a further 75% in 2007. Fri, 07 Mar 2008 12:59:36 GMThttp://www.psu.co.uk/Uploads/News/Winter07/how-to-implement-a-customer-satisfaction-survey.htmntroducing the Online Customer Satisfaction Form has been one of the most effective methods of gauging how well we're perceived within our customers. We explain what we've learned and how you could implement it within your business.Fri, 07 Mar 2008 12:58:53 GMThttp://www.psu.co.uk/uploads/news/summer07/applied_principles.htmIt's rare to showcase a case study by one PSU customer on another PSU customer so we couldn't resist the opportunity. Read how Applied Principles have assisted Kanes Foods to implement their innovative quality control system. Wed, 01 Aug 2007 09:51:28 GMThttp://www.psu.co.uk/uploads/news/summer07/gloucestershire_pool.htmThis year PSU is sponsoring three teams in the Gloucestershire Inter-League pool competition, the "Tewkesbury Flukes", "Cue Jumpers" and "Masse Attack". The captain of the former being our very own Dann Williams. Wed, 01 Aug 2007 09:50:30 GMThttp://www.psu.co.uk/uploads/news/summer07/family.htmApril 2007 saw the introduction of the latest ‘family friendly’ rules and regulations. They have amended the rules regarding statutory maternity and adoption leave and statutory maternity and adoption pay. Nigel Lea of PSU client Citation explains. Wed, 01 Aug 2007 09:49:35 GMThttp://www.psu.co.uk/uploads/news/summer07/meetings.htmIn sales we expect to win new customers, we want to generate more deals. Obvious you might think. However, experience tells me that an awful lot of sales people just have a succession of nice meetings. Wed, 01 Aug 2007 09:48:41 GMThttp://www.psu.co.uk/uploads/news/summer07/phil_taylor.htmIn this issue, we chat with Phil Taylor, Customer Account Manager, about life, the universe and everything. It's amazing how well travelled so many of our staff are. Phil having taken out time to travel across the far east. Wed, 01 Aug 2007 09:44:59 GMThttp://www.psu.co.uk/uploads/news/summer07/wlr.htmPSU Talk is pleased to announce that in addition to the savings that can be made on business calls, we can now offer savings on your line rental. This applies to new or existing BT lines. In addition you'll just receive one bill for everything. Wed, 01 Aug 2007 09:43:51 GMThttp://www.psu.co.uk/uploads/news/summer07/lcd_vs_plasma.htmWhen it comes to finding out more about plasma and LCD, there are a number of myths out there that can be confusing. In this article we outline some of our findings and point out useful websites to continue your own investigations. Wed, 01 Aug 2007 08:55:31 GMThttp://www.psu.co.uk/uploads/news/summer07/satisfaction_survey.htmHaving launched our online customer service questionnaire at the end of June we expected a steady flow of completed responses. Job closure e mails now invite the completion of the questionnaire. Imagine our pleasure when... Wed, 01 Aug 2007 08:51:55 GMThttp://www.psu.co.uk/uploads/news/summer07/goldsmiths.htmThe Goldsmiths Group is the largest quality jeweller in the UK, with stores in every major town and city from Aberdeen to Torquay, and five in Northern Ireland. PSU is proud to have supplied and provide ongoing support for their UK call centre. Wed, 01 Aug 2007 08:50:49 GMThttp://www.psu.co.uk/uploads/news/summer07/account_management.htmAs our planned growth continues, we have recruited additional Customer Account Managers to ensure that we continue to offer the levels of service that our existing customers deserve. In this article Juliet Austin, our new Head of Sales, explains. Wed, 01 Aug 2007 08:49:43 GMThttp://www.psu.co.uk/newsletter_feb2007_21years.htmlIn March this year, PSU will celebrate it's twenty first birthday. We've seen many changes in technology, business and lifestyle over this time and in this issue Michael takes a fond look back at some of them. Fri, 23 Feb 2007 15:01:35 GMThttp://www.psu.co.uk/newsletter_feb2007_pay_rise.htmlCompanies and their employees could sometimes be better off by sacrificing pay rises in exchange for parking passes. Read on for more information about the significant savings that could be made by employee and employer alike.Fri, 23 Feb 2007 15:02:41 GMThttp://www.psu.co.uk/newsletter_feb2007_dividends.htmlThe UK tax man is launching a ferocious offensive against dividend payments, with owner managed businesses in the firing line. If you're drawing a lower salary and a larger dividend you should really read this article. Fri, 23 Feb 2007 15:03:31 GMThttp://www.psu.co.uk/newsletter_feb2007_silverjet.htmlOn the 25th January 2007, a new exclusively business class British airline, Silverjet, took to the air aiming to revolutionise transatlantic travel by offering customers a private jet experience from London Luton to New York Newark. Fri, 23 Feb 2007 15:04:13 GMThttp://www.psu.co.uk/newsletter_feb2007_dell_offer.htmlIf you're looking to buy a new notebook for yourself or a new starter, we are pleased to offer this outstanding business notebook for only £699 representing a saving of over £400 against Dell's standard pricing. (Incl. 3 Yr Onsite Maintenance)Fri, 23 Feb 2007 15:05:38 GMThttp://www.psu.co.uk/newsletter_feb2007_Joe_McCarthy.htmlIn this isue, we chat with Joe McCarthy, a Regional Business Manager based at our head office in Cheltenham. Find out everything you always wanted to know about Joe, but forgot to ask. Fri, 23 Feb 2007 15:06:26 GMThttp://www.psu.co.uk/newsletter_feb2007_how_to_sell_p1.htmlSales people are different to other job roles, once we’ve earned the bosses trust it’s often practical for us to work from home. With that in mind, what can we do to ensure that we excel when working, however much freedom we end up with? Fri, 23 Feb 2007 15:07:14 GMThttp://www.psu.co.uk/newsletter_feb2007_electrics.htmlWe take it for granted. Flick a switch and it’s there in an instant. It is with us everywhere, everyday and we rarely give it thought that we are surrounded by a substance that is extremely hazardous. Fri, 23 Feb 2007 15:08:06 GMThttp://www.psu.uk.com/news/oct06/michael_lounton.htmMichael takes a few minutes out of his schedule to outline what's been going on over the past few months and give you an insight into the improvements still to be rolled out over the next six months.Thu, 05 Oct 2006 09:17:11 GMThttp://www.psu.uk.com/news/oct06/rebranding.htmLike many fast growing companies, PSU is starting to feel confined by it's name and current branding. Our portfolio now includes far more than just IT, voice and data solutions. David Miller explains the need for this change. Thu, 05 Oct 2006 09:16:25 GMThttp://www.psu.uk.com/news/oct06/content_management_systems.htmWe're sure you can, but can you and your staff do it from any location? In this article we take a look at our latest service, 'Beyond Content Management'. This hosted application will empower your company to manage and update your website without having to invest in expensive software, web designers or training. Thu, 05 Oct 2006 09:13:29 GMThttp://www.psu.uk.com/news/oct06/ip_camera_warning.htmIP Cameras can provide security for your staff and premises but there are still companies out there who don't foresee the implications. Enter the world of the voyeurs who prefer to be called Video Hams. Thu, 05 Oct 2006 09:07:04 GMThttp://www.psu.uk.com/news/oct06/ironman_2006.htmThis article by Nigel is a very personal account of what it's like to compete in one of the toughest events in the UK for his chosen charity. To define tough, read 2.4 mile swim, 112 mile bike then a 26.2 mile run. Thu, 05 Oct 2006 09:06:31 GMTWhy do salespeople fear negotiating with a customer, why do some of them wish they were elsewhere when the bargaining starts. Ken Trim suggests some methods to improve results. Why do salespeople fear negotiating with a customer, why do some of them wish they were elsewhere when the bargaining starts. Ken Trim suggests some methods to improve results. Thu, 05 Oct 2006 09:05:39 GMThttp://www.psu.uk.com/news/oct06/christmas_party.htmThe season of 'goodwill to all staff' is fast approaching and parties need to be booked, but beware of the pitfalls that exist with regard to legal and financial responsibility.Thu, 05 Oct 2006 09:04:59 GMThttp://www.psu.uk.com/news/oct06/ken_panter.htmYou can't easily miss Ken when he walks into your office. With a booming voice and a character to match, Ken is our secret weapon in IT support. Thu, 05 Oct 2006 09:02:40 GMThttp://www.psu.uk.com/news/oct06/trigger_software.htmIn this issue we take a look at Trigger, a Cheltenham based software design agency that provide creative integration solutions through the bespoke development of software. Trigger have been a customer of PSU since March this year when we supplied them with a new Inter-Tel telephone system and started routing their voice calls.Thu, 05 Oct 2006 09:01:47 GMThttp://www.psu.uk.com/news/oct06/health_and_safety.htmThe most successful Health and safety strategies are usually implemented with the support of staff. To get their buy-in, they need to appreciate its relevance to themselves, your customers and anyone else connected with the business. Citation's Gary Sullivan looks into ways to get your staff involved.Thu, 05 Oct 2006 09:01:02 GMThttp://www.psu.uk.com/news/oct06/ofcom_numbering.htmOfcom is responsible for managing the UK National Telephone Numbering Plan. Telephone numbers are essential to UK households and businesses, and Ofcom must ensure the most effective use of this important national resource. In this article, Ofcom sets out its future approach to telephone numbering.Thu, 05 Oct 2006 09:00:23 GMThttp://www.psu.uk.com/news/oct06/competition.htmWe've all found websites that make us laugh, or just make our jaw drop with amazement. This issues competition invites you to send in your favourites (good taste only please). The winner will receive a copy of Robert Schifreen's book "Defeating the Hacker" and we will print the best entries in the next issue. Thu, 05 Oct 2006 08:55:29 GMThttp://www.psu.uk.com/news/may06/stress_survey.htmIT experts are more likely to suffer from stress than any other professional, according to a new survey. A staggering 97 per cent of people working in IT claim to find their life at work stressful on a daily basis. Read the other findings in this report.Wed, 24 May 2006 16:15:01 GMThttp://www.psu.uk.com/news/may06/call_centre_complaints.htmA new international survey of consumers about their experience with call centres reveals that the British get more cross about customer agents with hard-to-understand accents than being put on hold for up to 10 minutes when they contact a call centre with a problem or query. Read the other findings in this report.Wed, 24 May 2006 16:23:42 GMThttp://www.psu.uk.com/news/may06/oftel_report.htmRegulator Ofcom has compiled a league table which highlights the UK's worst telecoms companies in terms of complaints from their new customers about mis-selling. As we all know, counting the cost of everything is an essential part of today's business environment, however it's worth bearing in mind that if something looks to good to be true, it probably is. Read on.Wed, 24 May 2006 19:25:59 GMThttp://www.psu.uk.com/news/may06/people_buy_from_people.htmCustomers seem to prefer to buy products and services from sales people that they like and you’ve probably heard this many times before as “people buy people”. If you accept the truth of this, then how are we going to make sure that someone about to buy would prefer to do business with you and your companyWed, 24 May 2006 19:28:52 GMThttp://www.psu.uk.com/news/may06/display_screen_regulations_2006.htmPSU contract out their employment law and health & safety compliance requirements. As the regulatory framework continues to tighten, business owners are increasingly benefiting from Citations fixed cost solutions. Nigel Lea, Support and Communications Manager at Citation has kindly agreed to contribute articles and with this in mind, here is the first.Wed, 24 May 2006 19:30:05 GMThttp://www.psu.uk.com/news/may06/ie7.htmFollowing the recent release of Windows Internet Explorer IE 7 Beta 2 we offer a quick review of it's benefits over IE 6. Release date hasn't been confirmed howver we hope it'll be launched before Vista.Wed, 24 May 2006 19:31:19 GMThttp://www.psu.uk.com/news/may06/dot_tel.htmThe Internet Corporation for Assigned Names and Numbers (ICANN) has approved the new top-level domain suffix ".tel,". It is envisaged that a user could type avis.tel into their mobile phone and be connected to their local branch. As yet no process has been set up for registrations but we'll keep an eye out and let you know when they become available.Wed, 24 May 2006 19:37:34 GMThttp://www.psu.uk.com/news/may06/northern_lights.htmLast issue we told you that Jon Pople and a friend were setting off to the Murmansk Oblast region of the Russian Arctic to take part in an extreme parakarting event on Lake Imandra. Freshly back fom the trip, Jon let's us know how it went in his own inimitable way.Wed, 24 May 2006 19:38:30 GMThttp://www.psu.uk.com/news/may06/mermaid_kiss.htmRead about the new ep/mini album from Mermaid Kiss entitled ‘Salt on Skin’. Kate Emerson (a member of our sales team) talks about promo, reviews, photo shoots, myspace… and her plans for the future.Wed, 24 May 2006 19:43:38 GMThttp://www.psu.uk.com/news/may06/index.htm#compCongratulations to Jon Graham of the Droitwich Garage Group for successfully completing last month's brain teasing abbreviations quiz. Jon returned his answers the following day, narrowly beating second placed Gill Vescio of Connexions Gloucestershire Ltd. (Jon is pictured below with his prize)Wed, 24 May 2006 19:44:35 GMThttp://www.psu.uk.com/news/feb06/index.htm#quizThis months competition is a brain teasing abbreviations quiz; so if you enjoy deciphering '12 D's of C' and '6080 F in a NM', we have another 108 for you in this download. Complete as many as you can and e mail or fax back to us before the end of March and the entry with the most correct answers will receive a bottle of Champagne. The winner will be announced in the next newsletter. Good Luck!20th March 2006http://www.psu.uk.com/news/feb06/parakarting.htmThis April Jon Pople and a friend will set off for the Murmansk Oblast region of the Russian Arctic to take part in an extreme parakarting event on Lake Imandra. Read on to find out more about their preparations for this extraordinary 3 week adventure.20th March 2006http://www.psu.uk.com/news/feb06/dst.htmIt's that time of year again where the clocks go back and the evenings get lighter. Many of your telephone systems will automatically update, however we have taken the opportunity to republish instructions on how to manually update the internal clock.20th March 2006http://www.psu.uk.com/news/feb06/scott_petri.htmIt is with some well founded trepidation on the part of the editor that this month Jon Pople focuses on Scott Petri, one of our more buoyant telecom engineers based in Camberley.20th March 2006http://www.psu.uk.com/news/feb06/ironman.htmSo having successfully completed a triathlon, our illustrious Regional Business Manager, Nigel Stoddart, decided that he'd take on something a little more testing. Maybe something where you'd have to swim 2.4 miles, cycle 118 miles then run a full marathon distance of 26.2 miles. ..... our thoughts exactly!20th March 2006http://www.psu.uk.com/news/feb06/body_language.htmOnly part of a successful communication involves the words we speak, far more is conveyed by how we speak including the tone of our voice, intonations and pauses. Yet our non-verbal communication or body language can express even more. In this month's article, Ken examines body language and the things our bodies maybe saying without us knowing.20th March 2006http://www.psu.uk.com/news/feb06/thin_client.htmMany of you may have heard of amazing benefits from a new technology called thin client or server-based computing. In an ever-growing world of technology options, it can be difficult to sort out the meaning of such terms. In this article Nigel Stoddart explores the meaning, and the practical benefits, of this powerful new approach to computing, as well as a brief look at the two major players in the market.20th March 2006http://www.psu.uk.com/news/jan06/index.htmThe directors and staff of PSU IT Voice and Data Ltd would like to take this opportunity to thank our clients for their valued business throughout 2005 and look forward to working with you throughout the New Year. PSU has many exciting products and services lined up for this year... January 12th 2006http://www.psu.uk.com/news/jan06/msbs2003.htmMicrosoft announces that free Windows NT 4.0 Server Support has ceased and that fee based support will end next year. After eight years of active service, Microsoft is retiring an NT 4.0 product that wasn't built to face the realities of today's IT security environment. In this article Nigel Stoddart looks at a solution aimed at easing the cost for many small businesses of migrating to a faster, more reliable and future proof system. January 12th 2006http://www.psu.uk.com/news/jan06/email.htmEmail is a quick, cheap and easy means of communication. This makes email a great business tool, but at the same time a potential threat for employers. Email threats such as confidentiality breaches, legal liability, lost productivity and damage to reputation costs companies millions each year. How can a company protect itself from these threats?12th January 2006http://www.psu.uk.com/news/jan06/motivate.htmIn this month's article, Ken takes a look at the importance of motivating your team. Staff retention is an ever important issue in small and medium sized businesses but methods to assist you in keeping your staff are often overlooked. 12th January 2006http://www.psu.uk.com/news/jan06/john_lounton.htmThis month we take a look at the previous life of one of the key people in PSU. John Lounton, Communications Manager, started his life in the kitchens working with some of the UK's top chefs. This article takes a look at John's rise to number two chef at the Dorchester cooking for celebrities and royalty alike..12th January 2006http://www.psu.uk.com/news/jan06/adsl2.htmBT raises their game by doubling their standard adsl offering from 1MB to 2MB to broaden their potential market for new services such as TV; only to watch some of their competitors raise theirs up to 8MB. Now we're looking at speeds of up to 28MB, but are they deliverable?12t January 2006http://www.psu.uk.com/news/dec05/index.htmThe directors and staff of PSU IT Voice and Data Ltd would like to take this opportunity to wish our clients and their families a very Happy Christmas and a rewarding New Year.23rd December 2006http://www.psu.uk.com/news/nov05/disaster_recovery.htmFollowing the success of his last article on Microsoft Vista, Nigel Stoddart (Regional Business Manager) takes a look at how PSU can help to review, advise and implement a cost effective disaster recovery plan. With the fire at Bristol based Aardman Animations still fresh in everyones mind, companies should start to address the issue and plan for the unexpected.20th November 2005http://www.psu.uk.com/news/nov05/call_observer.htmFor anyone who has the responsibility of wading through reams of paper analyzing their phone bill, we have the ideal time saving solution. PSU clients can enjoy free online call analysis which will help you whizz through the task and still be on the first tee by 3 o'clock. Michael Lounton explains how it has become an invaluable management tool for many of our clients.20th November 2005http://www.psu.uk.com/news/nov05/contacts.htmIn this month's article, Ken takes a look at the importance of making and nurturing contacts to enable you to find more business. Increasing your contacts is both a concept and a specific activity, which, if understood and successfully implemented, can mean big things for your business.20th November 2005http://www.psu.uk.com/news/nov05/mermaid_kiss.htmThis month Jon Pople dons his Rolling Stone hat and interviews Kate Emerson, one of PSU's hard working sales team. When she's not looking after customers, Kate heads for the recording studio to lay down vocals for the forthcoming EP due out in the New Year. 20th November 2005http://www.psu.uk.com/news/nov05/4weddings.htmWith two regional business managers getting married over the last three months and the third about to get married, Paul Valentine, Sales Director at PSU investigates how to preplan your business to avoid sales shortfalls. It should also be mentioned that Paul's wedding this Autumn made up the four. 20th November 2005http://www.psu.uk.com/news/nov05/Ringway_3_Peaks.pdfIn May this year a team of 5 walkers and 3 support crew from The Ringway Group took part in the 2005 3 Peaks Challenge helping to raise £6,000 for Care International. The challenge is to climb the highest mountains in Scotland, England and Wales in 24 hours! (Ben Nevis, Scafell Pike and Snowdon respectively). Congratulations to the whole team who successfully completed the course in 24 hours, 8 minutes. - (PSU currently support Ringways telecommunication requirements throughout their UK operations). 20th November 2005http://www.psu.uk.com/news/nov05/index.htm#8Many thanks for all the entries we received for last month's caption competition. In the end we decided to award two first prizes, so congratulations to...20 Nov 2005 09:33:27 GMThttp://www.psu.uk.com/news/oct05/vista.htmMicrosoft released the first Beta for it’s new operating system to a select group of testers in August. After several years of waiting to see the successor to Windows XP, code-named Longhorn, we have finally got our hands on Beta1, which now will be called Windows Vista. Here we share our thoughts and expectations, and outline what Vista will provide to the average computer user.20th October 2005http://www.psu.uk.com/news/oct05/opportunities.htmMCT Lifeskills, under Ken Trim's leadership, is rapidly gaining a reputation for providing the UK's most effective "Sales" and "Management" training. Ken's "Make it happen" philosophy has helped thousands of front line sales guys to regularly smash their targets. We've teamed up with Ken to bring you the first of his new monthly columns to inspire you and your team.20th October 2006http://www.psu.uk.com/news/oct05/leanne.htmLeanne has built up a close relationship with all our customers. It definitely helps to have an outgoing personality and be able to juggle a number of tasks at once which Leanne does with ease. She may well be the youngest in the company but rest assured that when Leanne shouts, the engineers jump. 20th October 2005http://www.psu.uk.com/news/oct05/bst.htmThe evenings are drawing in and soon it will be time to turn the clocks back an hour. There are so many clocks around our houses now that it is all too easy to forget the ones in the office. Although most telephone systems will change automatically, we have created a simple guide in case it needs to be programmed manually.20th October 2005http://www.psu.uk.com/news/oct05/avorians.htmFollowing relegation from the Surrey Premier Division last year, PSU supported Avorians Cricket Club fought long and hard this year but will remain in the First Division for another season.20th October 2005http://www.psu.uk.com/news/oct05/index.htm#5And finally, having been sent this picture we were somewhat bemused as to how best to use it within the newsletter until some bright spark suggested a caption competition. So get your creative hats on and send your captions to news@psu.uk.com. Printable entries will be included in next months newsletter and the winner will receive a bottle of champagne from Michael's private stock. Entries to be received by 31st October 2005.20th October 2005http://www.psu.uk.com/news/aug05/index.htm#2major global campaign focussing on "Communications at the heart of business". Part of this campaign comprised television adverts which have been running in the US since the spring and highlighted two cases where Avaya's mobility solutions helped different businesses. 20 Oct 2005 09:31:02 GMThttp://www.psu.uk.com/news/aug05/staff.htmYour IT guy has finally been allowed to leave the building and take a holiday. His desk is clear and everything's up to date as promised. What could possibly go wrong? Then Monday morning arrives...... Nigel takes a wry look at the issues that could befall the unwary.20th August 2005http://www.psu.uk.com/music_and_messages_on_hold.htmMost businesses spend a great deal of time and money developing their image but few ever consider how they sound. The perfect opportunity to project this sound is when a caller is on hold, or awaiting an agent whilst queueing at a contact centre. PSU can provide this solution either via a license paid CD option or via a tailored music and messaging service recorded by voice over artists, in a professional studio. 20th August 05http://www.psu.uk.com/news/aug05/google.htmA malicious website is preying on people who mistype Google into their Web browsers. Anyone who accidentally types googkle.com [do NOT attempt this - Ed], an easy-to hit misspelling of the domain name, will find themselves on the receiving end of a nasty cyber-jacking, or "Google-jacking" as perhaps it should be more accurately termed...20th August 2005http://www.psu.uk.com/news/aug05/romans.htmBerkshire property services group Romans raised £26,000 at their recent fundraising dinner and charity auction held at the Trunkwell Mansion at Beech Hill. More than 200 guests from the world of property, finance and the media bid high stakes for prizes donated by industry. Proceeds were split between Royal Berkshire Hospital's Dingley Child Development Assessment Centre and the Thames Valley and Chilterns Air Ambulance Trust... 20th August 2005http://www.psu.uk.com/voip_for_dummies_download_client.htmIn 2005, US sales of Voice over IP capable telephone systems overtook traditional systems for the first time. Voice over IP moved from the number 7 IT priority in 2004 to number 2 in 2005*. PSU have supported many clients to evaluate the viability of VoIP rollout across their organisations. This handy guide may go some way to answering your questions, but if it doesn't, give us a call. (*Source Avaya) 20th July 2005http://www.psu.uk.com/mail2pdf.htmPSU constantly strive to exceed our customers expectations. As part of this ongoing program we have launched a free service for PSU Talk clients whereby you can e mail any Microsoft document to our dedicated ASP server at Cheltenham and receive it back converted to PDF format. We use it all the time internally. 20th July 2005http://www.psu.uk.com/news/july05/jon_pople.htmOn many occasions clients will only ever meet members of our sales or technical teams, so we will be taking a lateral look at some of the people you may not meet but are equally important within our organisation. This month we focus on Jon Pople's Paragliding exploits. Jon has probably answered many of your calls, working as he does within the Customer Services Team based in Cheltenham. 20th July 2005http://www.psu.uk.com/news/july05/homeworkers.htmAllowing key staff to work from a remote location has become a key topic of discussion recently. With this in mind, Nigel Davies (Technical Director, PSU) has written a short briefing outlining both the benefits of and security issues of implementing this application.20th July 2005http://www.psu.uk.com/news/july05/index.htm#6Serving quail jelly, snail porridge and bacon and egg ice cream, PSU's client The Fat Duck at Bray has recently been named the best restaurant in the world. It was one of 14 UK eateries competing in The World's 50 Best Restaurants 2005 awards, hosted by Restaurant magazine. The unprecedented media attention threatened to swamp their phone lines until we stepped in with a solution. Read all about it in next months issue. 20th July 2005http://www.psu.uk.com/news/july05/psu_united.htmPSU takes it's involvement in the Cheltenham and Camberley communities very seriously. This month, Paul Gibbs, Club Chairman of PSU United, a Camberley based Sunday League Football team, brings us up to date with the teams progress.20th July 2005