PSU follows the globally recognised ITIL® (Information Technology Infrastructure Library) best practice standard for information technology service management professionals.
ITIL® is recognised as the IT Service industry’s most stringent guidelines and sets the benchmark for the training of IT service desk professionals. With demand for IT Managed Services increasing, its value has never been more important.
At PSU we are fully committed to the ongoing improvement in our levels of customer service and support. This is why ITIL® is incorporated as a standard across all areas of our business.
We scrutinise internal processes and always gather customer feedback. This allows us to measure and improve every aspect of what we do. It also helps us to deliver even higher levels of service and support for our customers.