Daniel leads PSU’s Service Transition & Service Operation functions. His teams are responsible for new service integration and operations into our customer environments. This includes onboarding new customers, the design and introduction of new services, and their ongoing management, monitoring & maintenance.
Daniel thrives on his ability to implement change & service improvements from the simple to the complex. He's tenacious in ensuring customer focused quality is the aim in everything we do - using frameworks such as ITIL (the IT Infrastructure Library), the globally recognised standard for IT Service Management professionals, and ISO 9001:2008 best practices, as audited by the BSI.
Having worked across a wide range of business types including corporate, SMEs and start-up companies, Daniel’s varied background gives him a strong appreciation of customer needs across many different industries. This together with his determined & energetic approach, is helping to drive continuous improvement in our service delivery.
Outside work, Daniel’s boundless energy extends to other passions in his life including flying, sailing and motorcycling.
Daniel recommends reading...
Build Collaboration & teamwork through integrated technology
Integrated Technology and tools to build Collaboration & Teamwork
Lana, Lawrence and Beth have settled into the team incredibly well and have really hit the ground running. With technology changing so rapidly, apprenticeships offer an excellent way for young people to get to grips with the fast-paced industry and learn the right skills to excel in their future careers. I’ve no doubt that our three new recruits have bright futures ahead of them, and PSU is proud to have been able to offer them this opportunity.
Read the full article: Introducing our Three New Apprentices