Daniel leads PSU’s Service Transition & Service Operation functions. His teams are responsible for new service integration and operations into our customer environments. This includes onboarding new customers, the design and introduction of new services, and their ongoing management, monitoring & maintenance.
Daniel thrives on his ability to implement change & service improvements from the simple to the complex. He's tenacious in ensuring customer focused quality is the aim in everything we do - using frameworks such as ITIL (the IT Infrastructure Library), the globally recognised standard for IT Service Management professionals, and ISO 9001:2008 best practices, as audited by the BSI.
Having worked across a wide range of business types including corporate, SMEs and start-up companies, Daniel’s varied background gives him a strong appreciation of customer needs across many different industries. This together with his determined & energetic approach, is helping to drive continuous improvement in our service delivery.
Outside work, Daniel’s boundless energy extends to other passions in his life including flying, sailing and motorcycling.
Daniel recommends reading...
Moving from ISDN to SIP for more cost efficient & flexible comms
BT's 2025 cut off for ISDN means a move to SIP is more important than ever.
It was obvious within minutes of meeting PSU’s Board how serious they are about service quality - a belief that perfectly aligns with my own. This and the great feeling I got about PSU’s people were critical factors in my decision to join. I’m looking forward to adding my own experiences into the mix and delivering even greater service for our customers.
Read the full article: New Director Strengthens the Service We Deliver for You