Nigel leads PSU’s Project Management Office, Network Operations Centre, Service Desk and Engineering teams, who plan, install, manage, monitor and maintain solutions & services for our customers.Nigel was instrumental in the 2003 management buyout of PSU, bringing to the Executive Team significant engineering experience from previous roles as a Senior Network Engineer.
Accredited to the highest ITIL level as an ITIL Expert, Nigel also oversees the frameworks and processes we use. ITIL (the IT Infrastructure Library) is one of the most widely established approaches to IT Service Management, which we use alongside ISO 9001:2008 best practices as audited by the BSI. Nigel ensures we always deliver quality service, by measuring and improving every aspect of what we do.
Additionally, Nigel manages two of our key customer accounts EDF Energy and The Crown Office & Procurator Fiscal.
He can often be found travelling the breadth of the UK with his love of motorcycles.
Customer service is so important to us, which is why ITIL is reflected in everything we do. We continually scrutinise our internal processes and gather client feedback, as this allows us to measure and improve every aspect of what we do, as we strive to deliver even higher levels of service and support for our customers.
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