Mitel MiContact Center
MiContact Center at a glance
Increasing Customer ExperienceThe Mitel MiContact Center is the ideal solution for enhancing your customer service experience.
Reducing the time it takes to route callsMiContact Center helps customers to consistently reach the correct contact within your organisation first time. Features including Intelligent call and email routing, Queue management & Hunt groups.
CompatibleCompatible with MiCloud along with MiVoice Business (formerly Mitel 3300) and Mitel MiVoice Office (formerly Mitel 5000) phone systems.
ReportingCreate real-time and historical call report. MiContact Center enables you to keep track of what is happening at any given time.
Control CostsClosely monitor and control call costs, giving you a more comprehensive picture about your expenditure patterns in terms of amounts and areas where it is being spent.
Mitel MiContact - A Day in the Life
Upgrading a Housing Association Phone System
Download the case study to see how MTHA benefited from our award winning engineering experience in delivering & maintaining telecoms and IT infrastructures.Download
MiContact Center Office Brochure
MiContact Center Office is an entry-level contact center solution for small and medium-sized businesses that need to share calls amongst a team.Download
Why Choose PSU for Mitel
Top Ten Reasons to choose PSU for Mitel - Covering our expertise around Supply, Consultancy, Installation and Maintenance.Download