MiContact Center Campaign Manager
Automating & enhancing outbound call operations
MiContact Center Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialing team.
Using your existing MiVoice Office 250 telephone system hardware and the Mitel Phone Manager Client, users can log into Campaign Manager to be presented with outbound calls automatically. Contact strategy, dialling pace and campaign assignment are dictated by the system supervisor(s) not the user via the browser user interface.Get a Quote
Campaign Manager at a glance
Multiple Number Dialing & Time Windows
In order to increase the probability of making contact with decision makers, each contact record added to a campaign permits up to three telephone numbers to be stored. These numbers will be dialled in order or according to configurable time windows (Home, Work, Mobile etc.)
Leaving automated Voicemail Messages
When presented with a contact’s voicemail or answerphone, the system can be configured to leave an automated message to notify the contact who has called them using Call Routing Announcements on the MiVoice Office 250.
Barred Number Management & Campaign Cleaning
It is important to be aware of people who have requested ‘Do Not Call’ especially in the context of government regulations. Barred Numbers can be managed within the Campaign Manager solution and campaign data can be automatically cleaned.
Shift Patterns and Recycling calls
The system can be configured to reflect the shift patterns in your organization and No Answers and Answering Machine dispositions can be configured to recycle a call to a specified later shift. This technique creates an ‘offset’ for the recycled call that breaks up the patterns for when the called party is typically unavailable and thus increases the probability of connecting to a decision maker next time.
Real-Time & Historical Reporting
To manage and track the success of campaigns both real-time and historical reporting are possible by integrating to the powerful MiContact Center Office (CSM) management information software. This integration is augmented by a range of campaign specific reports via the browser user interface that provide supervisors with a real-time dashboard to manage staff and data.
Advanced Outbound Progressive Dialing
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