Mitel MiContact Center Outbound
MiContact Center Outbound at a glance
Increase your revenues whilst controlling operating costsThe MiContact Center Outbound is a comprehensive, integrated outbound strategy management suite.
ComprehensiveThe solution supports all modes of outbound dialling and multi-channel interactions and includes a wide range of campaign management tools
Automated dialling modelsPreview, Progressive, Power and Predictive dialling, which intuitively monitor the status of call centre staff to help enhance the efficiency and accuracy of their call handling
Integrated CRMA light-touch CRM database, provides staff with a complete history of any previous customer contact and transactions while they are on the phone, which can enhance their dialogue with clients
Regulatory CompliantAutomated diallers are self-pacing, which keeps any unanswered outbound calls strictly within legally permitted levels, before they are dialled again.
Engage customers proactively
Upgrading a Housing Association Phone System
Download the case study to see how MTHA benefited from our award winning engineering experience in delivering & maintaining telecoms and IT infrastructures.Download
MiContact Center Office Brochure
MiContact Center Office is an entry-level contact center solution for small and medium-sized businesses that need to share calls amongst a team.Download
Why Choose PSU for Mitel
Top Ten Reasons to choose PSU for Mitel - Covering our expertise around Supply, Consultancy, Installation and Maintenance.Download