The heart of our company keeping your business working
When you need to report an incident or log a request, PSU’s dedicated Service Desk personnel are your first port of call.
Operating within clear and monitored Service Level Agreements, they work with our 1st, 2nd and 3rd Line engineers to keep your business working efficiently.
The Service Desk will handle, log and route all your technical support issues and requests. They will assign an engineer to resolve them within your SLA.
We constantly monitor, manage and report on our performance against SLAs to ensure the core of our business is always providing the highest standards of support.
We’re recognised as having some of the best customer service in the UK for our industry, as previous winners at the Comms National Awards.
Call 0333 043 4060 to speak to our teams at our national call centre.