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| Customer account management changes |
| As our planned growth continues, we have recruited additional Customer Account Managers to ensure that we continue to offer the levels of service that our existing customers deserve. In this article Juliet Austin, our new Head of Sales, explains. |
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| Client Focus - Goldsmiths the Jewellers |
| The Goldsmiths Group is the largest quality jeweller in the UK, with stores in every major town and city from Aberdeen to Torquay, and five in Northern Ireland. PSU is proud to have supplied and provide ongoing support for their UK call centre. |
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| Results of customer satisfaction survey |
| Having launched our online customer service questionnaire at the end of June we expected a steady flow of completed responses. Job closure e mails now invite the completion of the questionnaire. Imagine our pleasure when... |
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| Which is best, LCD or Plasma? |
| When it comes to finding out more about plasma and LCD, there are a number of myths out there that can be confusing. In this article we outline some of our findings and point out useful websites to continue your own investigations. |
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| PSU now offers savings on BT line rental |
| PSU Talk is pleased to announce that in addition to the savings that can be made on business calls, we can now offer savings on your line rental. This applies to new or existing BT lines. In addition you'll just receive one bill for everything. |
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| Meet the Team - Phil Taylor |
| In this issue, we chat
with Phil Taylor, Customer Account Manager, about life, the universe and everything. It's amazing how well travelled so many of our staff are. Phil having taken out time to travel across the far east. |
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| Ken Trim - No more nice meetings! |
| In sales we expect to win new customers, we want to generate more deals. Obvious you might think. However, experience tells me that an awful lot of sales people just have a succession of nice meetings. |
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| Is your organisation family friendly enough? |
| April 2007 saw the introduction of the latest ‘family friendly’ rules and regulations. They have amended the rules regarding statutory maternity and adoption leave and statutory maternity and adoption pay. Nigel Lea of PSU client Citation explains. |
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PSU in the community - Gloucestershire Pool
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| This year PSU is sponsoring three teams in the Gloucestershire Inter-League pool competition, the "Tewkesbury Flukes", "Cue Jumpers" and "Masse Attack". The captain of the former being our very own Dann Williams. |
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Client Focus - Applied Principles
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| It's rare to showcase a case study by one PSU customer on another PSU customer so we couldn't resist the opportunity. Read how Applied Principles have assisted Kanes Foods to implement their innovative quality control system. |
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