3rd Line Technical Implementation Consultant

3rd Line Technical Implementation Consultant

Based in Cheltenham

How to apply

Salary: A competitive salary DOE (£50K - £60Kpa) Type: Permanent

We’re looking for a driven, experienced professional, who is passionate about technology and customer service, to join our highly experienced and dynamic 3rd line technical team, as Technical Implementation Consultant. This role is a mixture of projects and BAU support.

Joining PSU

Are you looking for the next step in your career? Do you enjoy a challenge?  Do you have an ambition for innovation? If you want to make a difference, read on.

We’re looking for a driven, experienced professional, who is passionate about technology and customer service, to join our highly experienced and dynamic 3rd line technical team, as Technical Implementation Consultant.  This role is a mixture of projects and BAU support.

Want to be part of our team?

You will enjoy designing & implementing systems, building infrastructure, as well as solving problems. You will thrive on challenge and demonstrate an innovative approach to providing great, long-lasting and robust IT solutions to our clients.

What you'll be doing

  • To be a point of senior technical escalation, providing assistance and mentoring junior members of staff on a wide range of technologies
  • To deliver best practice on call management: investigate, diagnose, detail and resolve complex incidents within agreed fix time periods
  • Working within an agile methodology, you will contribute to the scope, architectural design and delivery of technical projects, adhering to best practice methods and defined timeframes
  • Building close working relationship with clients, gaining a clear understanding of project scope and deliverables, managing expectations and escalating risk on a timely basis
  • Documenting pre-and post-sales visits in a technical and commercial manner
  • Ensure that critical systems and servers are maintained / monitored through regulated checks and testing - detailing required updates and upgrades
  • Creating and maintaining technical documentation
  • Highlighting and putting forward recommendations, where relevant, to outline how to improve and grow infrastructure systems
  • Proactive support and maintenance for Company infrastructure and to ensure business continuity
  • Prepared to work out of hours / on call when required
  • Any other duties deemed appropriate for this role

What would make you a good fit for this role?

Key Technical Requirements
  • At least 5 years’ experience in a similar, senior technical role ideally within an MSP environment
  • At least two years’ proven track record of project implementation
  • Configuration and support of Microsoft Windows Server operating systems 2012 / 2016
  • Troubleshooting networking protocols and technologies including TCP/IP, DNS, DHCP, routing and VLANs
  • Strong scripting experience (e.g. Windows PowerShell).
  • Good knowledge of Citrix XenApp 7.X
  • Microsoft Exchange configuration and troubleshooting 2010 / 2016
  • Competent with Microsoft SQL Server, Exchange Server to Office 365 administration, architecting and implementation
  • Active Directory and Group Policies
  • Deployment of Azure technologies
  • Configuring and managing Cisco switches/firewall
  • Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, Switches, Router, Load Balancers and Firewalls especially Cisco experience
  • Systems migrations, system recovery and security
  • Understanding of Microsoft Windows 7 - 10 operating systems
Technical Qualifications (Desirable)
  • CCNP or equivalent demonstrable experience
  • MCSA-Microsoft Windows Server 2012/Office365
  • MCSE- Microsoft Certified Solution Expert
  • MCITP-Microsoft Certified IT Professional
  • ITIL V3 Foundation
  • Agile training
Personal Attributes
  • Excellent project management skills
  • Excellent written, oral, and interpersonal communication skills
  • Motivated and driven, with exceptional attention to detail
  • Proven analytical and creative problem-solving abilities
  • Able to prioritise and execute tasks in a fast-paced environment
  • A team player who enjoys working a collaborative environment
  • Very strong client/customer service focus


Join our expanding team and accelerate your career with PSU Technology Group today.

  • A competitive salary DOE (£50K - £60Kpa)
  • Pension scheme
  • Private Healthcare
  • Group Life Assurance
  • Corporate Eyecare
  • 22 days paid holiday (incremental with service) plus Bank Holidays
  • A relaxed, fun, but busy environment
  • Supported training and development to suit your needs
  • Free weekly fruit delivery
  • Birthday off – effective as of 1st January 2019
  • Team and social events
  • A great staff breakout area including: pool/snooker table, dartboard, games, TV, radio, and relaxing lounge area

How to Apply

If you would like to apply for a role with PSU, please download the application form and submit it, together with a covering letter and a copy of your CV, to: recruitment@psu.co.uk, or via post to:

The HR Department
PSU Technology Group

1 Manchester Park
Tewkesbury Road
GL51 9EJ

Useful Downloads

30 Years of Expertise at Work
30 Years of Expertise at Work
PSU's Commitment to BSI
PSU's Commitment to BSI
PSU's Expertise
Company Overview

Note to Applicants

  • A full UK Driving License is required
  • The successful candidate must, by the start of their employment, have permission to work in the UK.

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We provide Business Technology solutions across the UK and will be delighted to assist you.