Mitel MiContact Center Business
MiContact Center Business at a glance
For smaller single-site companies with 50 or less call center agentsLooking to improve operational efficiencies and further enhance the level of service you can offer to your customers.
Highly RobustCombining the functionality of automatic call distribution (ACD) software and the MiVoice Business system with a modular suite of feature-rich, web-based applications that sit on the enterprise server.
DistributeImprove the reliability and smoothness of your business operations - with media distribution and routing application tools that seamlessly integrate traditional ACD with sophisticated voice and multimedia workflows including email, chat, and social media.
TailorIncrease staff efficiency - with supervisor and agent productivity tools that allow you to tailor your working environment to best meet your business needs.
IntegrateExtend and enhance the capabilities of your customer service centre - by integrating your MiContact Center with other solutions from the Mitel portfolio and third-party applications
Mitel MiContact - A Day in the Life
MiContact Center Office Brochure
MiContact Center Office is an entry-level contact center solution for small and medium-sized businesses that need to share calls amongst a team.Download
Why Choose PSU for Mitel
Top Ten Reasons to choose PSU for Mitel - Covering our expertise around Supply, Consultancy, Installation and Maintenance.Download
Upgrading a Housing Association Phone System
Download the case study to see how MTHA benefited from our award winning engineering experience in delivering & maintaining telecoms and IT infrastructures.Download